The GPS beacon sends out the signal to the GPS satellite and the satellite calculates the distance and location of the vehicle in reference to a mapping system based on the time it takes to send and receive the signal. This comes in handy during situations where vehicles are stolen, have broken down or are involved in accidents. A set of sensors equipped with the OnStar installation helps diagnose the condition of the vehicle.
This information is sent to the OnStar advisor which would contact roadside assistance in case of breakdown situations. The same computer system sends out information regarding vehicle damage during accidents. The information sent, along with the location information attained via GPS, is then used to contact the nearest emergency service provider.
All of the OnStar functions are facilitated by the onboard computer system on the vehicle. Information regarding driving directions, hotel and restaurant information, stock quotes, and email could also be accessed via a virtual advisor that the OnStar computer system accesses via the World Wide Web. This function is done through VoiceXML technology.
This feature converts voice commands to Extensible Markup Language which lets the computer communicate to a virtual advisor. Your email address will not be published. Let us know what you have to say:. Save my name, email, and website in this browser for the next time I comment. Not all issues will deliver alerts. On-Demand Diagnostics requires paid plan. You should only obtain insurance from licensed insurance carriers.
Insurance carriers offer discounts at their discretion and may not provide additional discounts to existing customers. Third-party trademarks are the property of their respective third-party owners and used under agreement.
Service availability, features and functionality vary by vehicle, device and the plan you are enrolled in. Terms apply. Device data connection required. Some app features and infotainment systems require an active service plan.
App content varies by model. Full app functionality may require Wi-Fi hotspot connection. Available on select Apple and Android devices. Service is intended for use in vehicles only. Service coverage is limited and varies with conditions and location. Service availability, features and functionality vary by device and software version. Active OnStar service plan, cell reception, and device data connection required. Device permissions are required for app to operate properly.
Device and app may not transmit all crash data. Remote start requires GM factory-installed and enabled remote start system. Requires select paid plan. Service is designed to locate compatible connected vehicles. Eligibility varies by vehicle model.
Functionality varies by mobile device. User terms and limitations apply. Requires paid plan or trial. Requires active service and available minutes. Federal, state and local taxes, and other fees and service charges, may apply. Purchased minutes are valid until they expire or when your service ends, whichever comes first. Not available in certain markets. Vehicle must be on or in the accessory position for Wi-Fi to function. Prices shown are for U.
Eligible vehicle required. Plans: Prepaid session-based data plans include access to selected data allotment for 30 days monthly plans , 24 hours or 12 months. Auto Renewal: Monthly plans auto renew every 30 days unless canceled; cancel anytime. To cancel, call 1. Other plans do not auto renew and are one-time prepaid plan purchases. Payments: Payments are nonrefundable. Plan charges are not prorated if you cancel prior to expiration of term.
Data: Usage is calculated in full-kilobyte increments and rounded up to the next full-kilobyte increment. For monthly plans, if you use your data allowance prior to your auto renewal, wireless data usage is blocked for remainder of term. To start data usage before the day auto renewal, you must sign up for a new plan. Data allowances must be used in time period provided or will be forfeited.
Connected devices use data from your plan. Returning devices connect automatically and use data from your plan unless hotspot is removed from returning device settings.
Roaming: Hotspot service not available outside of U. Service in Canada subject to unaffiliated carrier coverage. Pricing, fees, options, restrictions and terms subject to change and may be modified, discontinued or terminated at any time without notice. Coverage and services not available everywhere. Consumer and Individual Responsibility Users only.
Limits: 3 vehicles per plan. Hotspot: Connects a limited number of Wi-Fi-capable devices per vehicle hotspot. Stream Saver feature not available for Connected Car embedded devices. International: Wi-Fi hotspot functionality not available outside of U.
Service in Canada depends upon availability of unaffiliated carrier coverage. Services are not for resale. Credit approval and deposit may apply. Other Monthly Charges per Line: May include taxes, fed. Charges, Reg. You get an off-net roaming usage allowance for each vehicle Wi-Fi hotspot. If you exceed the allowance, your svc s may be restricted or terminated.
Plans only available on the Chevrolet Equinox, all trim packages. Duration: Session-based prepaid plans for 1 day hour period. Limit: 1 vehicle per 1day. Limit: 1 vehicle per day prepaid session. Model year and newer GM vehicles may be eligible for standard connectivity for 5 years from reactivation.
Services enabled by Connected Access are subject to change and do not include emergency or security services. Capabilities vary by model and plan.
It keeps data related to events immediately before, during and after a crash for about 45 days. The Call Center retains received information for over a year so that it can maintain quality and follow-up on customer complaints. OnStar says that it passes this information on to auto manufacturers to improve vehicle safety. However, critics speculate that it could also be used to:. For lots more information on OnStar, telematics and related topics, check out the links on the next page.
Some users dislike that they have to call the OnStar center to use the GPS receiver in their car, so they've found ways to "hack" into the system and obtain GPS data in real-time. One Web site gives step-by-step instructions for doing so. GM does not advocate any tampering with the system. If hacking attempts or modifications render the service inoperable, OnStar is not obligated to repair it. Although OnStar may be the most popular vehicle telematic service, it's not the only one out there.
Other car manufacturers offer similar systems:. Japanese automakers Toyota and Honda licensed OnStar technology in previous years, but both companies dropped it in favor of developing their own systems, called G-book and Internavi, respectively. Nissan also has its own telematics service, called CarWings. All three are only available in Japan.
Sign up for our Newsletter! Mobile Newsletter banner close. Mobile Newsletter chat close. Mobile Newsletter chat dots. Mobile Newsletter chat avatar. Mobile Newsletter chat subscribe. Under the Hood. How OnStar Works. Photo courtesy OnStar Corporation Being in a car accident is a nightmare -- you're often disoriented, upset and unsure of what to do once the actual crash is over. But if your car is equipped with GM's OnStar service, you don't even have to find your cell phone. The system can get help for you.
It can also check your e-mail hands-free, make hotel reservations, and unlock your car if you've locked your keys inside, among other things. OnStar Basics General Motors began offering OnStar in as an automotive safety tool -- a way for people to get help easily and quickly in an emergency. Instead of trying to find your cell phone , you push a button on a console and are instantly connected with an OnStar advisor.
The advisor can pinpoint your exact location and relay your problem to emergency services. If you're in an accident, your car can "tell" OnStar without you having to do a thing. Photo courtesy OnStar Corporation OnStar rearview mirror panel Cars equipped with OnStar have a small panel located in the rearview mirror, the dashboard or an overhead console, depending on the model.
Next, we'll learn about the technology behind OnStar. Don't worry, your vehicle will email Priority Chevrolet when you're due for maintenance and we will contact you to set up an appointment.
Is your vehicle running a little rough or is is just your imagination? Diagnostic Alerts will take the guess work out of day-to-day vehicle maintenance and alert you of any immediate issues your vehicle is having. Find your way anywhere, conveniently and safely with OnStar's Navigation features. Getting directions is as easy as pushing a button and telling your Advisor where you want to go!
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